As part of Roeville’s continuing efforts to improve its support to customers we now have an Incident tracking email solution in place which sends an Incident Case Summary to a pre-defined customer email address on Creation or Completion.
Below is an example of what you can expect to receive from now on:
Please make sure that you supply us with an email address that we can use to send these to, otherwise you may receive the email to an unwanted address or even not at all. Email firstname.lastname@example.org with the email address we should use please.
This system will make it easier to track your logged Incidents with Roeville and will provide your staff with an easy Ticket Number which our support staff or the automated email above will provide you on every support request.