You’ve been with the company for 5 years – what has changed in that time?
A lot’s changed since I first started. I joined Roeville being the only member of the support department and we now have two others providing full time support to our ever-expanding client base.
What responsibilities does your job include?
I supervise the support department, manage the accounts of some of our larger t3 customers and work closely with the development team to put forward requests from customers and work on new enhancements to our products.
Over the last 18 months or so, Roeville implemented new processes for dealing with customer issues, requests and so forth. What benefits do you feel this has had for the Support team?
We now have a documented approach to how support incidents, problems and development requests are handled. It has helped us by making it simpler to track all communications with our customers.
You’ve been involved with the t3 Routing Application – can you tell us briefly what this is and why it is beneficial to t3 customers?
If you use an interchange model for your routes then the routing application is a must. Based on Map Point it lets you visually plot your pickup routes and apply the pickup times based on the time you need to be at the interchange taking into account the speed of your vehicle.
Tell us something about yourself that we might not know.
I am Dad-to-be. My wife is expecting our first child, a girl, in August.
What do you do to relax away from the business?
I don’t get time to relax and will have even less in a few months time. Although I try to fit a run in where I can.
Do you have a favourite holiday destination?
Anywhere warm and sunny.
And finally, the most important question – Marmite: yes or no?