The latest news and developments from Roeville Reservation Software

WebRes customers - please be aware that we have received notice from 1st Easy regarding some network maintenance taking place on December 27th at 11am which could mean very short (1-2 minutes) downtime on your WebRes booking sites.
This maintenance is to improve the infrastructure in the very rare case of power outages such as the one seen a few weeks ago. If you have any questions please contact Richard Andrews.

The brand new National Holidays WebRes site has gone live, and is the most ambitious WebRes project to date. The new National Holidays site features several all-new modules and functionalities, and has been designed in conjunction with BlueClaw Media.

If you operate tours with a flight element, you will be affected by the changes to the ATOL operation which come into effect on the 1st October. From this date you will be required to produce an ATOL certificate for every booking covered by the ATOL scheme, and be able to store and reprint copies for the CAA’s auditors.

We are pleased to announce that updates are now available for t28 and t3 to issue and track the certificates in order to fully comply with the new legislation.

Call our support team for further details.

In our latest staff interview, we spoke to Raynor Williamson, Hardware/Software Support team member, about his time with Roeville, the t28 product, the brand new auto-updating feature, and more besides!. Read the full interview here.

Eastons Holidays have today launched their brand-new WebRes online booking site. The new site was designed by Media Jelly and is powered by Roeville's WebRes system Check the new site out here.

Roeville would like to congratulate long standing employee James Brailsford and his wife Jenna on becoming first time parents. Their daughter Freya was born in the early hours of the 22⁄08⁄2012.

We wish them every success in this new chapter.

James will be back with us soon, and we look forward to catching up on his blurry eyed first few weeks of fatherhood.

All the best from the Roeville team.

Are you going to Euro Bus Expo 2012 at the Birmingham NEC? It is held on 6-8 November, and if you would like to visit Roeville at the exhibition, you can register your interest here. We look forward to seeing you there, where we will be exhibiting the latest developments and features in t28, t3, ph28 and WebRes.

Roeville have been notified of the following from the Web Data Centre that our WebRes web servers are based in:

"On Sunday 19th August at 12.00pm midday until 2.00pm, will be carrying out essential maintenance to the network infrastructure as part of a general upgrade to multi-path routes. The maintenance window will last two hours and during this time, you may experience occasional brief outages as router configurations change and BGP route path re-convergences occur. We do not expect to have significantly long periods of outage during this window and will try to keep any disruption to an absolute minimum as part of this activity."

What this means to our customers is that while the upgrade is happening (just under a month away) at the Data Centre your website may experience occasional and brief outages over a period of around 2 hours.
If you have any questions then please contact the WebRes team.

We will be carrying out essential maintenance work to our phone system between the hours of 3:00pm - 3:40pm (Wed 20th June).
For any urgent queries please contact us via email on support@roeville.com

Over the coming weeks Roeville will be making a slight change to your online email booking confirmations. Currently your customers and yourself will receive confirmations of WebRes online booking from the following email address ‘CoachOperatorName’@webresmainbook.co.uk. This will be changing to 'CoachOperatorName'@orderconfirmation.co.uk which we feel this is a more friendly and appropriate email address. Please keep an eye out for this and change any mail rules or spam filtering rules you may to accommodate emails from this new domain address.

Following up from our recent newsletter Roeville is pleased to announce that the new auto update software is now live on a select few customers for final testing.

Richard Andrews comments:
"No longer will customers have to wait for the latest update of the ph28 or t28 software by support staff; this will be fully automated after an initial update that enables this feature. We've listened to our customers and this was the number one feature that they wanted to see as part of their support contract benefits."

On top of this you’ll receive update release notes directly to your ph28 or t28 product via this service!
We’ll announce when this is fully live to all of our customers. As it stands it’s looking positive for the backend of June.

As part of Roeville’s continuing efforts to improve its support to customers we now have an Incident tracking email solution in place which sends an Incident Case Summary to a pre-defined customer email address on Creation or Completion. Read more on our information page.

In our latest staff interview, we spoke to James Brailsford, Software Support Supervisor, about his time with Roeville, the t3 Routing Application product, and of course asked the important questions such as "Marmite?". Read the full interview here.

Please be aware that Commidea has just informed us that they are re-branding as VeriFone with immediate effect. You can read their press release, or visit VeriFone's website. All of our future literature will reference VeriFone.