The latest news and developments from Roeville Reservation Software

In the first of a series of staff interviews, we asked our Managing Director John Roe to answer a few questions about Roeville, the coach business and life away from the job. Read the full interview here.

Roeville Reservation Software will be exhibiting at this year's Best of Britain & Ireland show. The event is being held on the 14th & 15th March 2012 at the Birmingham NEC. You will find us on Stand E32, where we will be showcasing the latest products and developments. We hope to see you there! For more information, go to the Best of Britain & Ireland website.

Roeville will very soon be integrating with "DontTravelEmpty" - the Job Matching web site for the coaching industry. DTE is a unique site that allows operators to maximise profits by minimising the amount of "dead" or "empty" miles that are travelled by linking all operators together via a jobs database. To find out more about DTE, visit their website. You can also talk to Roeville about this integration at the upcoming Best of Britain & Ireland show, where we will be exhibiting on 14-15 March at stand E32.

We have a vacancy available for a Web Administrator & Developer! This is an exciting opportunity for someone with skills in this field; all details can be found on our job vacancies page.
UPDATE: We have now filled this position. Many thanks to everyone who showed interest.

It's come to our attention recently that some operators may have had some of their customers calling up and advising that they get the following message appearing when trying to process a payment\make an online booking on WebRes: "Your transaction has been unsuccessful, please try an alternative method of payment".

Although extremely rare the cause of this message is totally normal, not just for WebRes but for all online retailers. We do see this from time to time which is to be expected with the very high volume of transactions we process through WebRes.

To explain why this message is shown and for further information, please read our card payment error message information page.

Google's new search algorithms could have an impact on your company or brand's SEO. Contact us if you have any queries about this. More information can be found on our Facebook page.

Roeville Computer Systems will be scaling down their cover over the festive period and the details are shown below:

Friday 23rd December 2011 - Office will close at 1500 hours
Monday 26th December 2011 - Closed
Tuesday 27th December 2011 - Closed
Wednesday 28th December 2011 - Limited cover available, see below
Thursday 29th December 2011 - Limited cover available, see below
Friday 30th December 2011 - Limited cover available, see below
Monday 2nd January 2012 - Closed
Tuesday 3rd January 2012 - Office fully re-opens at 0930 hours

Limited cover is available on Wednesday 28th to Friday 30th December - a skeleton staff will be in the office to take urgent telephone calls, however we ask that you you e-mail any queries to support@roeville.com in order to allow us to deal with them as efficiently as possible.

Please be aware that due to a technical fault in our local area, all phone lines into the Roeville offices are currently unavailable. This means we are not contactable via telephone or e-mail. We will update this message when we are back up and running, which should hopefully be no later than this morning.
UPDATE: Communications are now back up and running as normal.

Roeville have been working hard on a very important update with many features that are sure to help our customers sell their products more easily online. Below is a brief summary of the main new features in this update:

• Your customers can now enter your booking process without having to login or register first.
• Itinerary pages can now be cloned.
• All itinerary pages are now automatically updated to use friendly URLs.
• The ability to add master itinerary items in WebRes; for example your hotels.

We will contact all WebRes 4 customers in due course to arrange this free upgrade. However if you would like to request that you are updated sooner, please contact the WebRes team and we will do our best to accommodate you!

The WebRes team would like to inform you that over the next few days we will be migrating some of our WebRes websites onto new and more powerful web servers. Each site migration should take no longer than around 30 seconds each and in most cases even less than this. The new WebRes web servers come with the benefits of an even faster and more reliable service along with the added benefit of running on the latest software Operating System. If you have any queries regarding this please contact the WebRes team directly.

We would like to express our thanks to everyone who came to see us at the Coach & Bus Live exhibition in Birmingham this week. It was a successful show for us, with lots of visitors to our stand - some familiar and welcome faces, others entirely new to us.  John Roe's speech at the Master Class Theatre was also well received, with attendees finding it to be an informative, useful and entertaining talk. 

Please be aware that there are currently some issues with the WebCom reporting system. Many transactions that took place yesterday (29 September) are being duplicated on the reports. Commidea are aware of the issue and are working to rectify this. Note that the actual payments will not have gone through twice, and it is only showing incorrectly on the reports.

UPDATE: This issue has now been resolved. If you are still experiencing some problems, please contact the WebRes team.

Our MD John Roe will be speaking at a Master Class seminar during the Coach & Bus Live exhibition next week. John will be at the Master Class Theatre from 10:45am on Thursday 6 October talking about how to maximise your company's business potential via the web! Be sure to attend! More information can be found on the Coach & Bus Live website.

Some customers my have experienced website issues this morning which has now been rectified. Roeville is currently investigating the root cause of this and will have an update shortly.

Roeville Reservation Software will be exhibiting at this year's Coach and Bus Live show. The event is being held on the 5th & 6th October 2011 at the Birmingham NEC. You will find us on Stand G35, where we will be showcasing the latest products and developments. We hope to see you there! For more information, go to the Coach & Bus Live website.