Archives: 2012 | 2011 | 2010

Roeville Computer Systems will be scaling down their cover over the festive period and the details are shown below:

Friday 23rd December 2011 - Office will close at 1500 hours
Monday 26th December 2011 - Closed
Tuesday 27th December 2011 - Closed
Wednesday 28th December 2011 - Limited cover available, see below
Thursday 29th December 2011 - Limited cover available, see below
Friday 30th December 2011 - Limited cover available, see below
Monday 2nd January 2012 - Closed
Tuesday 3rd January 2012 - Office fully re-opens at 0930 hours

Limited cover is available on Wednesday 28th to Friday 30th December - a skeleton staff will be in the office to take urgent telephone calls, however we ask that you you e-mail any queries to support@roeville.com in order to allow us to deal with them as efficiently as possible.

Please be aware that due to a technical fault in our local area, all phone lines into the Roeville offices are currently unavailable. This means we are not contactable via telephone or e-mail. We will update this message when we are back up and running, which should hopefully be no later than this morning.
UPDATE: Communications are now back up and running as normal.

Roeville have been working hard on a very important update with many features that are sure to help our customers sell their products more easily online. Below is a brief summary of the main new features in this update:

• Your customers can now enter your booking process without having to login or register first.
• Itinerary pages can now be cloned.
• All itinerary pages are now automatically updated to use friendly URLs.
• The ability to add master itinerary items in WebRes; for example your hotels.

We will contact all WebRes 4 customers in due course to arrange this free upgrade. However if you would like to request that you are updated sooner, please contact the WebRes team and we will do our best to accommodate you!

The WebRes team would like to inform you that over the next few days we will be migrating some of our WebRes websites onto new and more powerful web servers. Each site migration should take no longer than around 30 seconds each and in most cases even less than this. The new WebRes web servers come with the benefits of an even faster and more reliable service along with the added benefit of running on the latest software Operating System. If you have any queries regarding this please contact the WebRes team directly.

We would like to express our thanks to everyone who came to see us at the Coach & Bus Live exhibition in Birmingham this week. It was a successful show for us, with lots of visitors to our stand - some familiar and welcome faces, others entirely new to us.  John Roe's speech at the Master Class Theatre was also well received, with attendees finding it to be an informative, useful and entertaining talk. 

Please be aware that there are currently some issues with the WebCom reporting system. Many transactions that took place yesterday (29 September) are being duplicated on the reports. Commidea are aware of the issue and are working to rectify this. Note that the actual payments will not have gone through twice, and it is only showing incorrectly on the reports.

UPDATE: This issue has now been resolved. If you are still experiencing some problems, please contact the WebRes team.

Our MD John Roe will be speaking at a Master Class seminar during the Coach & Bus Live exhibition next week. John will be at the Master Class Theatre from 10:45am on Thursday 6 October talking about how to maximise your company's business potential via the web! Be sure to attend! More information can be found on the Coach & Bus Live website.

Some customers my have experienced website issues this morning which has now been rectified. Roeville is currently investigating the root cause of this and will have an update shortly.

Roeville Reservation Software will be exhibiting at this year's Coach and Bus Live show. The event is being held on the 5th & 6th October 2011 at the Birmingham NEC. You will find us on Stand G35, where we will be showcasing the latest products and developments. We hope to see you there! For more information, go to the Coach & Bus Live website.

The EU has recently introduced new laws on how data is collected and used through the use of cookies on websites. It’s extremely important that you take action on this as failure to comply may result in hefty fines.
Further information can be found on our dedicated EU cookie law page.

Roeville's newest application, SMS Alert, is now available! Now you can keep in contact with your customer base by sending short, informative text messages directly to their mobile phones. Using this application you can send your customers up-to-date information such as reminders of their coach pickup points the day before travel, or changes to pickup times on the day! View the SMS Alert page for more information, including features and pricing.

All WebRes customers should be aware that we have today updated your site's internal card payment table. This is to keep in line with the revised card ranges issued by banks, and to allow your clients to continue making seamless payments online. Please contact the WebRes team if you have any queries regarding this matter.
Note that this update has been applied to all WebRes customers, whether you are on WebRes 4 or the older v2 system.

Please be aware that we have recently received some new information regarding "declined card" messages. Some banks have now started to use different messages for this, as follows:

Lloyds TSB - "Request Invalid"
Barclays - "Not Authorised"
Bank of Scotland - "Do Not Use"

Therefore if your acquirer/bank is with any of the above, your customers might see these messages instead of "Declined". In addition, it is possible the customer's bank, if it is one of the above, might issue such a message (e.g. if funds are insufficient to cover the transaction).

Unfortunately there have today been further disruptions to the phone lines in our area. This means we have very limited access to the internet, and none to e-mails, and telephone communication is also limited. We are able to monitor our Facebook page, so you can leave messages on there for us. You can also try the office phone number but you may have difficulty getting through. We will update this page when things revert to normal.
UPDATE - You can also reach us via the e-mail address roeville@live.co.uk.
UPDATE - All lines are now restored, and you can contact us via the usual methods. Many thanks for your patience during this time.

Today saw two more sites upgrade their online booking systems to WebRes 4. Eagre Coaches and Wilfreda Beehive have now joined around thirty other coach operators in using the current market leader in online tour reservation software. This means that over 75% of all our clients are now using WebRes 4 - if you haven't upgraded yet, take a look at the benefits you could be getting and then get in touch to request a quote!

Leisuretime Tours today launched their brand new WebRes 4 site. Check out leisuretime.co.uk to view the site and learn more about Leisuretime. This means we have helped launch three new sites within the last 2 months with even more in the pipeline! Interest in WebRes 4 continues to grow and demonstrates why WebRes is the market leader for online coach tour reservation systems.

Please note that due to a phone line fault in the area we are currently unable to access our emails or the usual office phones. At the moment we do not know how long this will last. For emergency contact ONLY call 01302 841333 (note that this is a single phone and therefore could be in demand), or you can contact us on Facebook.
UPDATE - The fault appears to have been resolved and we are now able to receive phone calls at the office, and e-mails at the usual addresses.

GB Tours today launched their brand new WebRes 4 site, including many of the latest features such as the Holiday Shortlist function! Check out gbtours.com for more.

In 2010, Roeville took to the road, bringing our latest developments and software features to 'roadshows' around the country.  We are delighted to announce that the Roeville Roadshow is back and will be coming to Swindon on 8 June 2011 at the Holiday Inn.
If you would like to come along to see us showcase our software products, or even to learn more about them if you already use them, you can contact us to reserve a place. Please be aware that places are limited and will be distributed on a first come, first serve basis. However, attendance at the Roadshow is free! So book early to avoid disappointment.

Please note that Roeville will be performing an essential upgrade to our e-mail server. Therefore from 9.30am today (5 May) we may be unable to access our e-mail messages for up to a couple of hours.  For urgent matters please contact us on 01302 841333.  You can also access our Facebook page.
UPDATE: The upgrade has now been completed and we can receive e-mails as usual.

Today saw the launch of the brand new Yelloway Excursions WebRes 4 online booking site. Yelloway is part of Courtesy Coaches Ltd and their new WebRes 4 site features some of the latest developments in our online tours reservation system.

Please be aware that for anyone who currently uses the WebCom financial reporting system from Commidea that the URL from which to access it has changed. In order to access WebCom now, you should visit https://webcom.cxmlpg.com/. Your username and password should be unaffected.  Please contact the Roeville WebRes team if you experience any difficulties.

We would like to thank everyone who came to visit us at the Best Of Britain & Ireland exhibition at the Birmingham NEC for helping to make this another successful exhibition for Roeville! It was good to see some familiar faces as well as some new, and we appreciate you all for taking the time to come and see us.

We are pleased to announce that KingsHill Dance Holidays have now launched their brand new WebRes 4 online booking site, bringing the total number of live WebRes systems to over fifty. With several other sites currently in build, we hope to have around 60 sites live by the end of 2011.

As of today, 50% of all our WebRes clients have upgraded to the new WebRes 4 system, and are enjoying the benefits of a quicker, more secure and SEO-friendly online booking system. For more information on WebRes 4, click here.

You can now find Roeville Reservation Software on Facebook.  "Like" our page in order to receive news and updates quickly, or even to get in touch with us.

We are very pleased to welcome the Brighton & Hove Bus and Coach Company on board with a "Phase 1" WebRes,  which went live today. Brighton & Hove was one of several websites which we have had in build, and we aim to launch several more over the coming weeks.
UPDATE - Brighton & Hove have now upgraded their site to Phase 2 and are now able to take direct bookings online.

Roeville would like to remind our valued customers that we’ve improved the structure of support department for our ph2, t2 and t3 customers recently. We’ve now assigned account managers to our customers from our existing support personnel meaning that you now have a central point of contact with us. The advantage of this means that you have a dedicated person at Roeville who is responsible for dealing with your support queries and this person can hopefully gain a better knowledge of your business through dealing with all of your queries as opposed to different members of staff dealing with different support queries.

We’ve already allocated our customers their account managers and hopefully by now you’ll all know who your contact is. If not then please email through to support@roeville.com and we’ll send the appropriate details on. This is one of the many changes we’re implementing to continue to improve our support service to our customers.

Are you planning to attend the "Best of Britain & Ireland" event at the Birmingham NEC on 16-17 March 2011? If so, come along and visit Roeville at Stand F20 where our staff will be happy to answer your questions on ph2, t2, t3, WebRes, or any of our other products. We will also be offering demonstrations of our software and its capabilities. We hope to see you there! For more information on this event, visit the BOBI 2011 website.  You can also request an appointment with us directly from the site.

The directors and staff at Roeville wish all our customers a happy and prosperous 2011. We look forward to helping you drive your businesses forward in what promises for many to be a difficult economic climate. Keep an eye on our website and look out for our emailed newsletters to see how we are constantly refining our software to help you stay ahead of the game.