Serving You Quality Support


Take a look at the many ways you can contact us below. Here at Roeville we pride ourselves on providing your with quality support and all the tools you need to manage these online. We back this up with flexible ways to contact us and the latest screen sharing tools to give you quick a and effcient resolution

Manage & Create Your Support Tickets Online Online HelpDesk Directly Using Zoho

Welcome


Welcome to Roeville's self service ticketing system.
Please click on the 'My Tickets' to log into your support hub to view and update your existing tickets.
If you do not have a portal account then please email support@roeville.com


Add ticket

Submit a ticket to seek help from our support specialists

My tickets

View your previous tickets; know their statuses and solution

Knowledge Base

Browse through our collection of Knowledge Base articles


Support Base

What's New In Our Software? Software Version Notes Are Here

Take a look at our release notes below.


phcloud

PHCloud
Coach & Private Hire

t3

t3
Tour Management

routing-app

Routing App (for t3)
Advanced Graphical Routing

webres

WebRes
Full E-commerce Tour Sales Website

ph28

ph28
Private Hire
(legacy software)

t28

t28
Tour Management
(legacy software)

Online Tutorials Sign Up To Our YouTube Channel

Visit our YouTube channel for online tutorials.


Visit YouTube

Who We Are


Meet the team working to make operating your business simpler for you.

Board Of Directors

John Roe
John Roe
Managing Director
Role:

John Roe founded the company and is actively involved in driving the business forward. He loves his fish finger sandwiches and never passes up on the 'delicacy'. Just don't get him talking about politics unless you have a free afternoon.

Interests:

People, travel, science, music, photography

Ken Hays
Ken Hays
Director - HR
Role:

Ken looks after Human Resources and has a keen eye for detail. Nothing gets past him, especially chocolaty covered items.

Interests:

Cooking, theatre, travel & music

Richard Andrews
Richard Andrews
Director - Operations
Role:

All aspects of the business and focused on developing new products. If Liverpool FC have lost over the weekend then contact is best proceeded with caution.

Interests:

Keeping Koi Carp, football, keeping fit, keeping the wife happy


Support Team

Anthony Watkiss
Anthony Watkiss
Support Coordinator
Role:

Anthony oversees the support department and helps to support our tour and coach hire products - t28, ph28, t3, Routing App and PHCloud. I’m very much an outdoorsy person and if this doesn’t keep me busy I have a new addition to the household a pet dog called ‘Polly’.

Interests:

DIY projects and visiting new places.

Johnathan Williamson
Johnathan Williamson
Software Support
Role:

Johnathan supports our tour and coach hire products - t28, ph28, t3, Routing App and PHCloud as well as the IT at Roeville. Johnathan loves to confuse people with changing his name. We currently know him as Johnathan....formerly known as Raynor.

Interests:

Airsoft, music, basketball and ice hockey

Jimi Macbeath
Jimi Macbeath
Software Support
Role:

Jimi supports our tour and coach hire products - t28, ph28, t3, Routing App and PHCloud. He is a keen supporter of anything on 2 wheels with an engine. What he doesn't know about ATGATT isn't worth knowing.

Interests:

Photography and seeing live bands


Web Team - Front End Developers & Design

Elliot Rushforth
Web Developer / Designer
Role:

Helps to design, build and develop our customers' WebRes websites as well as supporting our customers to get the best from WebRes. A mean coffee connoisseur, he loves to keep the Web guys topped up/bouncing through the day.

Interests:

Animation and games design

Matt Spicer
Web Developer / Designer
Role:

Matt helps to design, build and develop our customers' WebRes websites as well as supporting our customers to get the best from WebRes.

Interests:

Motorsport and history


Software Team - Back End Developers

David Bates
David Bates
Lead Software Developer
Role:

Development of our coach hire, WebRes and other Roeville projects. Dave has a vast amount of Development experience, keeping us up to date with the latest technologies. There is an urban legend surrounding Dave who is an enigma to some of our customers who have heard but never seen him - until now. We call him Dot Net Dave!

Interests:

Software design and algorithms, badminton, table tennis and building houses

Karl Woolley
Karl Woolley
Software Developer
Role:

Development of our tour, coach hire products and other Roeville projects. A dab hand at woodwork and imaginative planetary Christmas baubles as it happens.

Interests:

Keeping marine/tropical fish and music

Could this be you?
Could this be you?

Accounts & Business Development

Rebecca Snedker
Rebecca Snedker
Accounts and Administration
Role:

'Becky' looks after all things quote and invoice related as well as dealing with the monthly accounts. Our saviour if we're running desperately low on sugar or milk as her mum lives next door. This also means thats she brings lots of treats in too.

Interests:

Shopping and music

James Brailsford
James Brailsford
Product Development
Role:

A keen long distance runner and apparently in his spare time a part time fashion model for a friend's business hmmm...

Interests:

Running and music

Dan Caddick
Dan Caddick
Business Development Manager
Role:

Dan helps to evangelise Roeville products and comes with a wealth of industry experience having worked in it for over 10 years. A master of the road he's always looking to drop into customers for a chat and a freebie cuppa when he's not spending time in his 2nd home - Costa Coffee.

Interests:

Driving and golf