Welcome to Roeville's self service ticketing system.
Please click on the 'My Tickets' to log into your support hub to view and update your existing tickets.
If you do not have a portal account then please email firstname.lastname@example.org
Submit a ticket to seek help from our support specialists
View your previous tickets; know their statuses and solution
Browse through our collection of Knowledge Base articles
Board Of Directors
John RoeManaging Director
John Roe founded the company and is actively involved in driving the business forward. He loves his fish finger sandwiches and never passes up on the 'delicacy'. Just don't get him talking about politics unless you have a free afternoon.
People, travel, science, music, photography
Ken HaysDirector - HR
Ken looks after Human Resources and has a keen eye for detail. Nothing gets past him, especially chocolaty covered items.
Cooking, theatre, travel & music
Richard AndrewsDirector - Operations
All aspects of the business and focused on developing new products. If Liverpool FC have lost over the weekend then contact is best proceeded with caution.
Keeping Koi Carp, football, keeping fit, keeping the wife happy
Anthony WatkissSupport Coordinator
Anthony oversees the support department and helps to support our tour and coach hire products - t28, ph28, t3, Routing App and PHCloud. I’m very much an outdoorsy person and if this doesn’t keep me busy I have a new addition to the household a pet dog called ‘Polly’.
DIY projects and visiting new places.
Johnathan WilliamsonSoftware Support
Johnathan supports our tour and coach hire products - t28, ph28, t3, Routing App and PHCloud as well as the IT at Roeville. Johnathan loves to confuse people with changing his name. We currently know him as Johnathan....formerly known as Raynor.
Airsoft, music, basketball and ice hockey
Jimi MacbeathSoftware Support
Jimi supports our tour and coach hire products - t28, ph28, t3, Routing App and PHCloud. He is a keen supporter of anything on 2 wheels with an engine. What he doesn't know about ATGATT isn't worth knowing.
Photography and seeing live bands
Web Team - Front End Developers & Design
Elliot RushforthWeb Developer / Designer
Helps to design, build and develop our customers' WebRes websites as well as supporting our customers to get the best from WebRes. A mean coffee connoisseur, he loves to keep the Web guys topped up/bouncing through the day.
Animation and games design
Matt SpicerWeb Developer / Designer
Matt helps to design, build and develop our customers' WebRes websites as well as supporting our customers to get the best from WebRes.
Motorsport and history
Software Team - Back End Developers
David BatesLead Software Developer
Development of our coach hire, WebRes and other Roeville projects. Dave has a vast amount of Development experience, keeping us up to date with the latest technologies. There is an urban legend surrounding Dave who is an enigma to some of our customers who have heard but never seen him - until now. We call him Dot Net Dave!
Software design and algorithms, badminton, table tennis and building houses
Karl WoolleySoftware Developer
Development of our tour, coach hire products and other Roeville projects. A dab hand at woodwork and imaginative planetary Christmas baubles as it happens.
Keeping marine/tropical fish and music
Could this be you?
Accounts & Business Development
Rebecca SnedkerAccounts and Administration
'Becky' looks after all things quote and invoice related as well as dealing with the monthly accounts. Our saviour if we're running desperately low on sugar or milk as her mum lives next door. This also means thats she brings lots of treats in too.
Shopping and music
James BrailsfordProduct Development
A keen long distance runner and apparently in his spare time a part time fashion model for a friend's business hmmm...
Running and music
Dan CaddickBusiness Development Manager
Dan helps to evangelise Roeville products and comes with a wealth of industry experience having worked in it for over 10 years. A master of the road he's always looking to drop into customers for a chat and a freebie cuppa when he's not spending time in his 2nd home - Costa Coffee.
Driving and golf